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What is the RPM warranty policy for aerial products?

RPM Aerial Product Warranty

RPM aerial products are engineered, tested, and manufactured to the same high standards as every RPM product we make. Because aerial vehicles operate under very different conditions than surface vehicles, our aerial products are covered by a Materials and Workmanship Warranty rather than our Surface Vehicle Breakage Warranty.

If an RPM aerial product fails because of a defect in materials or workmanship during normal operation on an unmodified, stock vehicle, we’ll replace the damaged RPM part at no charge to customers within the United States.

All warranty claims are subject to RPM’s final review.

Quick Links: Warranty Terms and Restrictions / Failures due to non-RPM parts / RPM Decorative Finishes / Screw Holes / Hardware Failures / Discontinued Products / How to Submit a Warranty Claim/ Return Shipping / International Customers / Warranty Liability / Notes About “Normal” Use

What is Covered

Our warranty covers defects in materials and workmanship that cause an RPM aerial product to fail during normal operation.

We replace only the damaged RPM part. If the damaged part is part of an assembly, please disassemble it and send only the failed component. Keep the remaining undamaged pieces for reassembly with the replacement part.

What Isn’t Covered?

The RPM Aerial Product Warranty does not cover damage resulting from:

  • Crashes or heavy landings
  • Mid-air collisions
  • Impact with people, animals, vehicles, buildings, trees or other objects
  • Vehicle modifications that contribute to the failure
  • Modified RPM parts (drilling, grinding, filing, trimming, etc.)
  • Normal wear from extended use
  • Abuse or intentional damage
  • Permanently bent or deformed parts
  • Commercial, rental or demonstration vehicles

If an accident or impact caused the damage, even if the RPM part broke during the crash, it generally is not covered unless a defect in materials or workmanship directly caused the failure.

If you’re unsure whether your part qualifies, please contact us before sending it in. We’re always happy to help.

Vehicles with Aftermarket Parts or Modifications

RPM products are engineered and tested on stock, unmodified vehicles. While many aftermarket components work well with RPM products, we cannot guarantee compatibility or warranty coverage when modifications or non-RPM components contribute to a failure.

Examples include, but are not limited to:

  • Bent shafts
  • Failed bearings
  • Damaged hardware
  • Broken fasteners
  • Other aftermarket components that contribute to the damage

If an RPM part is damaged because another component failed, the damage is generally not covered.

Decorative Finishes:

Applied decorative finishes are covered only if the defect is present before the product is removed from its original packaging.

Screw Holes

Because installation methods, hardware selection, tools, and tightening torque are outside RPM‘s control, stripped or damaged screw holes are generally not covered under warranty.

Most screw hole issues result from:

  • Incorrect hardware
  • Over-tightening
  • Incorrect tools
  • Failure to follow installation instructions
  • Customer modifications

Included Hardware

Any screws, nuts, washers, bearings, or other metal hardware included with an RPM product are not covered under this warranty.

Damage caused by the failure of included hardware is also not covered.

Discontinued Products

If a product has been discontinued and is no longer supported by RPM, we may be unable to replace it under warranty.

Whenever possible, we’ll do our best to help, but replacement cannot be guaranteed once a product has been discontinued.

How to Submit a Warranty Claim

If you believe you have a valid warranty claim, please send only the damaged RPM part to:

RPM R/C Products
14978 Sierra Bonita Ln.
Chino, CA 91710 USA

Please include:

  • Your name
  • Return shipping address
  • Phone number
  • Email address
  • A brief description of how the damage occurred

Please do not send additional hardware or non-RPM components. They are not required for warranty evaluation and may require additional return shipping charges if you would like them returned.

Important: Do not mail warranty parts in a standard white paper envelope. Small parts frequently tear through or are lost during shipping. We strongly recommend using a padded mailer or small box, preferably with tracking.

Once your claim has been reviewed and approved, replacement parts are typically shipped on the next business day.

Shipping:

Customers are responsible for shipping warranty items to RPM.

Approved warranty replacements are returned at no charge to customers within the United States.

Please allow adequate time for shipping before contacting us regarding the status of your warranty claim.

International Customers:

We proudly honor our Materials and Workmanship Warranty worldwide.

International customers are responsible for return postage on approved warranty replacements.

If your warranty request involves a packaging error or another issue caused by RPM, we’ll cover the return shipping costs.

If you have questions regarding international warranty service, please contact us before sending your parts.

Warranty Liability

RPM‘s warranty covers only the original RPM product determined to qualify under this warranty.

RPM is not responsible for damage to non-RPM products resulting from the failure of an RPM product.

We also cannot be responsible for warranty packages lost or damaged while being shipped to us. For your protection, we recommend using a shipping service that provides tracking.

Items determined not to qualify under warranty will be held for up to 60 days. If you would like those items returned, return shipping arrangements and costs are the responsibility of the sender. Unclaimed items remaining after 60 days will be discarded.

A Few Notes About “Normal” Operation

Our Materials and Workmanship Warranty is intended to protect customers against manufacturing defects, not accidental damage.

The following situations are generally not covered:

  • Crash damage
  • Hard landings
  • Mid-air collisions
  • Damage caused by failures of non-RPM components
  • Intentional abuse or misuse
  • Commercial, rental or demonstration vehicles

If you’re ever unsure whether your situation qualifies, simply contact us. We’d much rather answer a question beforehand than have you wonder whether your part is covered.